Computer woes halt some revenue functions

A customer takes a number at the Mesa County Motor Vehicle office at Mesa Mall.

The Colorado Department of Revenue’s computer system that handles vehicle registrations and titles will remain down until Monday, the department said Thursday.

The Colorado State Titling and Registration System, which went down over the weekend, requires more maintenance, department spokesman Mark Couch said. The aging system has been fraught with problems in recent years, including going down for a week early last month.

Although the system is unavailable, county offices still can renew license plates, but the online system for renewing plates will be down until later today, Couch said.

He said county offices are not able to print vehicle titles, but they can perform all other transactions. Titles requested during this time will be mailed to vehicle owners after the system becomes available next week.

Mesa County Clerk Sheila Reiner said the downed system will not impact transactions unless they involve records from elsewhere in the state, such as renewing license plates. Still, people whose business does involve records held elsewhere shouldn’t refrain from coming in.

“What normally would happen is: Every night our data for all the titles and registrations and everything that was issued for the day would upload to the state server, and that information would be available the next day,” Reiner said. “We can still conduct most of our business. It’s just that titles can’t be validated. We can process the transactions, but an actual clear title won’t come back until after the state system comes up.”

She said the biggest impact most likely will be on auto sales, particularly for dealers.

But Janet Williams, who supervises Reiner’s motor-vehicle section, said dealers haven’t complained, at least not yet.

Williams said it started to become an issue last month when the system was down for a week, but they were able to “build” titles based on what information the office was getting.

“I just talked with my dealer-desk gal, and she said it’s been very minimal problems, just one or two issues, and they’re not upset or making a big scene,” Williams said. “But that’s right now. We’ll see what Monday says.”


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