RSS911 DISPATCHERS IN NEED OF RESCUE
Glen Klaich, supervisor with the communications center, talks about the difficulty of keeping the dispatch center manned as he sits in front of a bank of computers during a power failure. An emergency power source kept the system running, but the room was dark.
Jesi Kissell didn’t pause to try to make sense of the horror unfolding on the other end of the phone. A 911 dispatcher in training for eight months, Kissell had just finished…
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