Bank of America Home Loans
Tell us about your family.
I am married to Brad Alexander who with open arms and a heart of gold welcomed me and my two children into his life 13 years ago. We are a family that is truly blessed to have each other. Our son Jack is in the Mechanical Engineering Program at CMU and a daughter Meg attending California State University Fullerton studying communications. We are extremely proud of their accomplishments and enthusiasm toward their education.
What do you enjoy in your free time?
I enjoy time with family most of all. Planning family vacations and creating time to share together is definitely sacred and treasured. I’m so blessed to have two very fun loving children. Actually, that would be three counting my husband who is a child at heart.
What do you enjoy about living in Western Colorado?
There is no better place to live than western Colorado. In little to no time you can be in the middle of nowhere enjoying the grandeur of what is truly perceived as God’s country and I thank the good Lord for all he has created here for us to enjoy. My family and I spend time at our cabin in Meeker where peace and solitude help make a day of fishing on the river something to never take for granted.
How did you get started in the Mortgage Industry?
I chose the Mortgage Industry because of my mom and oldest brother Michael. I have been engulfed in the industry for as long as I can remember. Between my mom and brother they have a combined 60 years of experience. My Mom was one of the first female branch managers in the Southern California market in the early 1970’s. In the summer of 2000 my mom offered to take me on as an intern and learn the industry firsthand. Now, 14 years later I am the Sales Manager at Bank of America Home Loans. I have personally witnessed the success and gratification that can come from this industry.
What does creating successful homeownership mean to you?
It means being a trusted resource for clients, listening to their concerns and making sure they understand the home buying process from start to finish. It is my goal to guide borrowers into a loan that best meets their needs and helping them to understand all the options that are available to make sure that they are comfortable with the monthly payment and other terms of the loan. In this field, the best reward is being able to help someone become a homeowner. Purchasing your first home is one of the great achievements in life and I have the privilege to be along for the ride.
What best practices do you use as an originator?
The most important aspect of our business is being accessible to clients, builders and Realtors. It’s vital to be available on the weekends when most people are out looking at homes with their Realtors. Next is timely and open communication. This applies to quickly returning client and business partner calls and emails, delivering news immediately if there is a challenge, and making clients understand that they can always pick up the phone and call me with any questions. I find that 5:30-7:30 p.m. are my busiest hours of the work day. Being able to take phone calls “after hours” I believe sends a message that I am working for the client on their schedule. My top priority is to be a caring and dedicated Mortgage Loan Originator providing the best, and hopefully stress-free, experience possible.
What goals do you set for yourself and your team?
My goal with every transaction is making it to the closing table on time and being able to provide the best customer experience possible. Meeting closing dates on time and making the home buying experience pleasant for the customer is what will separate my team from the rest of the industry and allow for continued growth.
The Loan Rangers: Mission Statement
Together, we are committed to responsibly originate quality loans. While providing a transparent and reliable experience for customers and business partners. This blueprint enables us to deliver and pursue the operational excellence necessary to be the industry’s finest home loan provider.
Sonya Kearl, Mortgage Loan Coordinator
Miles Watson, Mortgage Loan Associate
Looking for help with your home? Call the HBA of Northwestern Colorado at (970) 245-0253 or visit http://www.hbanwco.com